Privacy Policy

Last updated: February 6, 2026

Avenue Agency (hereinafter — «we», «us», «our») respects your privacy and is committed to protecting the personal data you provide to us. This Privacy Policy describes what information we collect, how we use it and what measures we take to protect it in accordance with Regulation (EU) 2016/679 (GDPR).

1. What information we collect

We may collect the following categories of personal data:

  • First and last name
  • Phone number
  • Email address
  • Property preferences (type, budget, area)
  • Technical data (IP address, browser type, cookie data)

2. How we use your information

The collected information is used for:

  • Processing your requests and providing property selection services
  • Contacting you by phone or email
  • Personalizing your experience on the website
  • Improving website performance and service quality
  • Fulfilling legal obligations

3. Legal basis for processing

We process your personal data based on: your consent, necessity for contract performance, fulfillment of legal obligations, or our legitimate interests (service improvement). You may withdraw your consent at any time by contacting us.

4. Disclosure to third parties

We do not sell, exchange or transfer your personal data to third parties without your consent, except where necessary to provide services (e.g. notarial and legal services during transaction processing) or required by law.

5. Data protection

We implement technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. Only authorized employees have access to personal data.

6. Retention periods

We retain your personal data only for as long as necessary for the purposes for which it was collected, or in accordance with the legal requirements of the Republic of Bulgaria and the EU.

7. Your rights

Under the GDPR you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data («right to be forgotten»)
  • Restrict the processing of your data
  • Receive your data in a machine-readable format (right to portability)
  • File a complaint with the Commission for Personal Data Protection of Bulgaria (CPDP)

8. Cookies

Our website uses cookies to improve user experience. You can learn more about which cookies we use and how to manage them on our Cookie page.

9. Contact us

If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact us:

Avenue Agency
Email: [email protected]
Phone: +359 87 7793961
Address: Varna, Bulgaria